Rincon Resolutions

About Rincon Resolutions



Rincon Resolutions meets these needs through triage services, methodical investigation, and online shuttle negotiation. We practice neutral advocacy, seeking outcomes that add value for all participants in a dispute.

Our leadership team merges innovations in real estate operations, education, legal technology, and online dispute resolution. We are entrepreneurs with an academic bent. We know the power of “Listen. Be Curious. Be Kind.”


How can we help you?



Rincon Resolutions is transforming conflict that impacts real estate. We serve consumers directly, develop scaled dispute resolution programs for organizations, and offer advanced trainings in negotiation and dispute resolution.

Team Rincon holds these ideas top of mind: disputes that threaten home or business demand urgent attention. They require fast, flexible, and affordable responses. People in conflict deserve empathy and creative practical solutions.


Rincon Leadership Collective

Roger A. Moss

Managing Director and Mediation Counsel

Roger Moss knows that real estate disputes–whether involving a home or business–trigger fear and intense emotions.

The best resolutions depend on compassion, patience, and vision.

Known for his empathy and lateral thinking, Roger is passionate about the possibilities that online dispute resolution (“ODR”) holds for his clients. It maximizes convenience and reduces expenses. ODR accelerates shuttle negotiation, the methodology Roger finds most effective; carrying messages between people is at the heart of this technique.

Client satisfaction is Roger’s first priority. He believes people are better served by results that emerge slowly through multiple small conversations. Clients find relief and closure in working with Roger.

An innovator and recognized leader in his field, Roger designed Conflict Intervention Service, a groundbreaking program in San Francisco that prevents homelessness and helps small businesses resolve rental conflict. A past chairman of the board of the Association for Dispute Resolution of Northern California, Roger serves as Vice Chair of the ADR Section executive committee for the Washington State Bar.

"Woolworth Building" by laverrue is licensed under CC BY 2.0

A thirty-year career in commercial real estate informs Roger’s practice. He has worked in many negotiation roles, including corporate executive, lobbyist, attorney, broker. Known for strategic insight and getting things done, people have sought Roger’s counsel in addressing complex disputes in a variety of contexts, from Honolulu to Manhattan.

Roger graduated Phi Beta Kappa from UC Berkeley, where he studied medieval history and spun vinyl at the legendary KALX FM. A graduate of UC Hastings College of the Law, Roger is an active member of the California and Washington State Bar Associations.

Roger’s personal interests include historic preservation, conservation of natural landscapes, animal welfare, and noetic sciences. He is also an avid space, ambient music, and cinema fan. He grew up in Redondo Beach, California, and has been blessed to live in many beautiful, wildly diverse American landscapes from upcountry Maui to the lowcountry of South Carolina. He loves and seeks out landscapes that offer history, mystery and great views. Roger resides on a quiet island in the Puget Sound, along with his partner, the author Jennifer J. Wilhoit and their rescued furry mammals.


Esmail Rahimian, PhD

Executive Director

Esmail is a peacemaker, educator, certified Tai Chi instructor, and a visionary in the field of online dispute resolution (ODR). Learning, teaching, and helping others succeed energizes him. After leading his own business for over 30 years, his passion took him back to the university where has taught management, marketing, communication, negotiation, and conflict resolution for the past 26 years. With a doctorate in Management, he has learned the best way to help others is to pay special attention to their narrative, their interests, and to be responsive rather than imposing his own vision on them.


Esmail has practiced and taught conflict resolution for over thirty years. As a professional mediator, he is a veteran of countless cases in civil harassment, community, tenant-landlord, and juvenile offender for the County of Santa Clara, Superior Court of California, and Project Sentinel. As a reflective practitioner he strives to improve professional practice that involves three qualities: a commitment to life-long learning, a willingness to learn from experience, and an appreciation of the connection between theory and practice.

An avid competitor in ultra-marathons, Esmail has completed over 300 marathons and ultra in all states and continents. He is one of the highest-ranked runners in his age group internationally.



Mary Juetten

Technology Director

Mary has dedicated her more-than-35-year career to helping individuals and small businesses achieve and protect their success. She is a professional accountant, mediator, and lawyer, including a collaborative practice that serves Washington and Arizona as Juetten Law P.C.. Mary’s passion is improving access to justice with innovation and technology. Her role at Rincon Resolutions blends all of her experience and training to support our development and delivery of conflict management services.


She specializes in leading companies in transition or start-up phases and helping them create sustainable, operational, and financial growth. Using her extensive education, including Bachelor of Commerce degree from McGill and a Juris Doctorate and Masters of Law from Arizona State, as well as her US and Canadian public accounting certifications, Mary created Trakight, the only self-guided software platform that creates a custom intellectual property (IP) strategy and assesses business risk plus generate leads and triages for companies, attorneys, mediators, an CPAs.  In 2015 Mary co-founded Evolve Law, a sales and marketing channel for Traklight and spoke internationally on change and technology adoption in the legal industry before selling the company to Above the Law.

Mary is an international writer, blogger, speaker, mentor, and the author of Small Law Firm KPIs: How to Measure your Way to Greater Profit< and The Business of Legal: The Data-Driven Law Practice. She previously represented entrepreneurs on the Board of the Crowdfunding Investment Regulatory Advocates and the Emerging Enterprise Committee of the Licensing Executives Society.  Mary was named to the American Bar Association’s Legal Resource Technology Center 2016 Women in Legal Tech list and the FastCase Class of 2016. She also served on the Group Legal Services Association (GLSA) Board and taught both Technology Law and Access to Justice through Technology at Arizona State University. Mary is currently on the Executive Committee of the Alternative Dispute Resolution Section of the Washington State Bar Association and teaches in the legal technology certificate program at Suffolk Law.


“Laugh hard. Run Fast. Be kind.”

The 12th Doctor


Rincon Resolutions

3 + 3 =

Rincon Resolutions LLC

PO Box 10476
Bainbridge Island WA 98110

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